Shipping and Returns

Decoration prepares your order with the greatest care. We choose the packaging and shipping method that best suit the products you have ordered, so your order arrives as safely as possible.

The available shipping methods depend, among other things, on the weight, dimensions and length of your order, as well as the delivery address. Once you have entered your delivery address, the available shipping options for your order and the corresponding shipping costs will be shown during the checkout process.

Where available, you can choose from different delivery options, such as:

  • standard parcel delivery;
  • shipping for long parcels;
  • delivery to a Parcelshop or collection point;
  • Click & Collect at Decoration;
  • express delivery by Decoration.

For express deliveries, we arrange the transport ourselves. Your order will then be delivered to you using our own delivery van. Because we aim to use materials responsibly, we use recycled and reused packaging materials wherever possible. Proper protection of your products always remains our priority.

Delivery

Decoration works with various professional carriers for shipping, including DHL, DPD and PostNL. Depending on your order, delivery address and the available shipping method, another carrier may also be used.

We aim to dispatch every order as quickly and carefully as possible. The available delivery options will be shown during the checkout process once you have entered your delivery address.

If you choose Click & Collect, you can collect your order from Decoration as soon as you have received confirmation that it is ready for collection.

Returns, Withdrawal or Exchanges

Changed your mind after receiving your purchase? As a consumer, you may withdraw from your purchase in whole or in part within the statutory 14-day cooling-off period after receipt, provided the product is not subject to a statutory exception. You can submit a return or withdrawal request using the button below.

You can also use this option if you would like to exchange a product or if, after receiving your order, you notice damage, a defect or an incorrectly delivered item. Once we have received your request, we will process it as soon as possible. If you have not received a response from us within 48 hours, please contact us before submitting a second request.

Submit return request